Much Appreciate for your understanding on this uncontrollable matter. Volume weight=Package's length x Width x Height/5000. The return items should be included the original package and accessories. We live in china, we exist time difference, our working time is Beijing time: 08:00-18:00, I will reply you within 16 hours, Sometimes, I maybe away the office, so maybe respond you a little late. Beijing time=PDT time+15 hours, =UTC time+8 hours, =BST time+7 hours.Thank you for your visit! My goal is to make sure you are a happy customer and pleasant shopping with us. This item is in the category "Collectibles\Fantasy, Mythical & Magic\Lord of the Rings\Figurines, Statues, Busts". The seller is "toystory98" and is located in this country: CN. This item can be shipped worldwide.