If you want to return, please contact me first. If the item is broken when you received it and could please do not sign for this item, and you should contact me or post office frist, i will do my best to help you. We live in china, we exist time difference, our working time is Beijing time: 08:00-18:00, I will reply you within 16 hours, Sometimes, I maybe away the office, so maybe respond you a little late. Beijing time=PDT time+15 hours, =UTC time+8 hours, =BST time+7 hours.